Customer Insights Manager

Job Description

Job title: Customer Insights Manager
Job statement: This role reports to the COO. This role will assist in customer discovery and market research, design and conduct voice of customer surveys, attend trade shows, conduct customer interviews, analyze data, and prepare reports.
Location: Santa Barbara, CA (Remote/Hybrid).

About us
Aptitude Medical Systems is a startup deep-tech healthcare company. Our mission is democratizing diagnostics by empowering individuals to access their health and diagnostic information anytime, anywhere. Aptitude created a simple, accurate, and easy-to-use diagnostic platform that fits in the palm of the hand and allows anyone to run a complex lab-quality PCR test in their own hands in minutes. Aptitude’s lead product, Metrix™ COVID-19 Test, is the first FDA-authorized molecular diagnostic test to work with saliva or swab samples for at-home and over-the-counter use without physician supervision, and we have a product pipeline that includes tests for a wide range of health and wellness conditions. Imagine being able to consult your doctor, run the diagnostic tests you need, and get a prescription without having to leave your home. That's the future we're building. Come join us!

About the role
As a high-growth startup with a flat organization structure, we have a unique philosophy toward management and career growth. This role will directly report to the COO; the ideal candidate will have access to a diverse range of responsibilities and challenges, and have an accelerated path of career growth.
This role can be remote or hybrid. The position may entail frequent travel to customer or conference locations.

Responsibilities

• Schedule and conduct virtual or in-person customer interviews for primary market research.
• Assist in organizing promotional events, trade shows, and conferences, including logistics, attendees, materials, and post-event reports.
• Assist in the development and implementation of marketing campaigns; analyze sales data; identify opportunities for optimization and growth.
• Prepare reports by collecting, analyzing, and summarizing data from databases and primary research.
• Support the team on various projects as needed.

Qualifications

• At least 2 years of experience in an IVD marketing or sales role; experience with new product launch strongly preferred; experience with distributed healthcare market (urgent care; long-term care; physician office, etc) or point-of-care diagnostics market preferred but not required.
• Excellent verbal and written communication skills.
• Ability to deeply understand complex topics and converse fluently with experts.
• Resourceful, creative, and persistent attitude toward new challenges.
• Ability to work in a fast-paced startup environment, learning new skills and delivering outcome under deadline.

Benefits

• Competitive compensation, including 401K Plan with company matching.
• Medical insurance, including medical, dental, and vision coverage.
• Flexible paid time off.
• Immigration support.
• Growth opportunities inherent to a fast-growing startup.

Aptitude Medical Systems is an equal opportunity employer and is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status or any other consideration made unlawful by federal, state or local law.